Your satisfaction and safety are our priorities. While we provide exceptional products and services, our policies ensure transparency, fairness, and adherence to the highest hygiene standards for baby and kids’ products.

Returns Policy

Due to hygiene and safety considerations, Kids Toys GO operates a strict No Refunds Policy across our website. However, we do offer product replacement or exchange under the following conditions:

  • The issue is genuine and satisfies our review criteria.
  • The request for replacement is made within 24 hours of receiving the order.

Commitment to Quality

We pride ourselves on delivering only:

  • Original products directly sourced from trusted manufacturers.
  • Unopened packages in pristine condition.
  • High-quality toys and baby products for your little ones.

This reflects our outstanding commitment to an eCommerce world dominated by returns and exchanges, ensuring all products meet stringent quality checks before shipping.

Damaged Products Policy

If your product is damaged during delivery:

  1. Report the issue by emailing us at contact@kidstoysgo.com within 24 hours of receiving your order.
  2. Attach evidence in the form of an unboxing video and clear images showing the damage.

We will handle such cases on a case-by-case basis to provide fair resolutions.

Unboxing Video Requirement

To process any claims efficiently, we require:

  • A clear unboxing video showing the product in its original packaging upon delivery.
  • Videos and images highlighting the issue, such as damaged or missing parts, or the wrong product delivered.

How to Request a Replacement or Exchange

If you encounter an issue:

  1. Contact Us at contact@kidstoysgo.com or call +91 9574775950.
  2. Share the unboxing video, images, and details of the issue.
  3. Wait for our team to review your case and provide a resolution promptly.

Cancellation Policy

  • Order Cancellation by the Customer:
    Customers can cancel orders only before the product is shipped. Contact us immediately for cancellation assistance.

  • Order Cancellation by Kids Toys GO:
    We reserve the right to cancel orders due to unforeseen circumstances, such as stock unavailability or payment issues. In such cases, customers will be notified promptly, and refunds (if applicable) will be processed within 7-10 business days.

Important Notes

  • Replacement and exchange requests without an unboxing video will not be accepted.
  • Products returned for exchange must be unused, with all original packaging intact.
  • Our decision on the validity of claims will be final.

Contact Us

For queries regarding replacements, cancellations, or damages, please reach out: